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Our Frequently Asked Questions cover the most common topics customers ask about — from how we work to what you can expect along the way.
Pricing depends on the specific service you choose, such as Registered Office Address, Virtual Office packages, or Meeting Room hire. You can view all available packages and pricing directly on our website.
You can securely purchase your chosen package online through our website. Payment activates your service immediately.
Monthly plans have no long-term contract and can be cancelled or reactivated at any time. Annual plans include a discount and commit you to 12 months of service.
Most services are included within your chosen package. Additional charges may apply for services such as postage for forwarded mail, additional directors on a Registered Office package, or meeting room bookings.
Yes. You can upgrade your package or add services such as a full Virtual Office, call handling, or meeting room access at any time.
Monthly services can be cancelled at any time. Annual plans run for the full 12-month period.
Once your account is activated, you will be provided with the full Sevenoaks business address to use for your service. This address is located in Sundridge, Sevenoaks, Kent (TN14 6ES) and can be used for your chosen service, such as a registered office address, director’s service address, or virtual business address. The exact formatting of the address and how it should appear for Companies House or business correspondence will be included in your welcome email after sign-up.
Our office is located in Sundridge, Sevenoaks, Kent (TN14 6ES), around 25 minutes from London by train. It is a real commercial premises operated by our onsite team.
This is a genuine street address at our Sevenoaks office location. Mail is received and handled by our in-house team — it is not a PO Box.
Your service is activated instantly once payment is completed. However, mail forwarding can only begin once your identity documents have been approved.
Yes. UK regulations require clients using address services or call handling to provide valid identification and proof of residential address.
Mail is received by our onsite team and processed the same working day. Depending on your package, it can be scanned and emailed, held for collection, or forwarded to your preferred address.
Yes. Mail can be collected during business hours. We recommend contacting reception beforehand to ensure it is available.
Our reception team will take a message and notify you. Your personal contact details or forwarding address will never be disclosed.
Our Registered Office service allows you to use our Sevenoaks address as your official Companies House address. We process statutory mail from HMRC and Companies House and notify you promptly. The first director’s service address is included.
Yes. Our meeting room seats up to eight people and includes reception meet-and-greet, high-speed internet, presentation equipment, and refreshments.
Yes. Free on-site parking and nearby street parking are available for clients and visitors.
Our office operates Monday to Friday. Please check our Google Business listing for the most up-to-date opening hours.